WESTERN HOTEL & EXECUTIVE SUITES POLICIES & PROCEDURES:

CANCELLATION POLICY – WE REQUIRE 24 HOURS NOTICE FROM THE CHECK-IN DATE. IF YOU ADHERE TO THIS REQUIREMENT YOU WILL RECEIVE A FULL REFUND AND THE OPTION TO CHOOSE AND BOOK ANOTHER DATE THAT BETTER MEETS YOUR SCHEDULE.

NO-SMOKING POLICY – OUR HOTEL IS A NON-SMOKING FACILITY INCLUDING ALL SUITES AND COMMON AREAS INCLUDING HALLWAYS AND BUSINESS CENTRE. WE STRONGLY ENFORCE THIS POLICY TO ENSURE THE SAFETY AND COMFORT OF ALL OUR GUESTS. IF YOU SHOULD GET CAUGHT SMOKING IN YOUR SUITE OR ON THE PREMISES YOU WILL BE CHARGED A $300 FEE TO COVER CLEANING COSTS AND MAY BE ASKED TO PAY FOR ANY DAMAGES THAT OCCUR TO THE PROPERTY AS A RESULT.

RATE/PRICE GUARANTEE POLICY – WE PROMISE AND GUARANTEE OUR PRICES. WHEN YOU BOOK ON OUR WEBSITE YOU HAVE ACCESS TO THE MOST AVAILABLE ROOMS AND BEST PRICES. WHEN YOU BOOK WITH US THROUGH OUR ONLINE BOOKING WEBSITE, WE DO NOT CHARGE ANY BOOKING FEES AND WE GUARANTEE THE BEST PRICES AND MOST ACCURATE AVAILABILITY. WITH NO “MIDDLE-MAN” WE CAN START BUILDING OUR RELATIONSHIP RIGHT FROM THE BEGINNING.

BOOKING POLICIES– WE ARE A BOUTIQUE HOTEL GEARED TO THE EXECUTIVE AND BUSINESS CLASS CLIENTELE. OUR HOTEL IS A 3-LEVEL WALK-UP BUILDING AND YOU WILL BE REQUIRED TO CARRY YOUR OWN LUGGAGE UP AT LEAST 1 FLIGHT OF STAIRS. WE DO NOT OFFER EXTRA BEDS/COTS OR CRIBS. YOU MUST HAVE A VALID CREDIT CARD AND BE 18 YEARS OF AGE TO BOOK A SUITE.

WE ARE A SMOKE-FREE AND PET-FREE PROPERTY.

IF YOU WISH TO CHECK-IN EARLIER THAN 3PM OR LATER THAN 11PM OR CHECK-OUT LATER THAN 11AM, PLEASE REQUEST AT TIME OF BOOKING AND WE WILL TRY TO ACCOMMODATE. IF YOU REQUIRE LATE CHECK-OUT ADDITIONAL FEES MAY BE REQUIRED.

SECURITY POLICY – WE MAINTAIN TOP SECURITY FOR ALL YOUR TRANSACTIONS BY PARTNERING WITH LEADING PROVIDERS OF HOTEL BOOKING SOFTWARE. AS A RESULT WE USE TOP AND CURRENT TECHNOLOGY THAT ENSURES YOUR PERSONAL INFORMATION IS ENCRYPTED BEFORE BEING SENT.

ON-SITE WE HAVE IMPLEMENTED MODERN TECHNOLOGY TO ENSURE YOUR SAFETY AND SECURITY OF THE HOTEL AND YOUR SUITE. WE ARE A F.O.B ENTRY ONLY PROPERTY AND EVERY ROOM HAS IT’S OWN SECURE NUMBERED KEYPAD ENTRY (YOU WILL GET YOUR OWN UNIQUE CODE WITH YOUR CHECK-IN PACKAGE).

PRIVACY POLICY – WE WORK HARD TO PROTECT YOUR PRIVACY. WE WORK WITH TOP-NOTCH TRAVEL SITES AND BOOKING SOFTWARE & PROPRIETARY COMPANY’S THAT USE THE BEST TECHNOLOGY TO PROTECT YOUR PRIVACY BY CREATING SECURE ENCRYPTED PLATFORMS TO PROTECT YOUR PERSONAL AND VALUABLE INFORMATION. WE DO NOT SHARE OR DISTRIBUTE ANY OF YOUR PERSONAL INFORMATION THAT YOU GIVE US WHEN BOOKING YOUR ROOM.

CHECK-IN PROCEDURE –UPON ARRIVAL AT THE HOTEL, PLEASE HEAD TO THE WESTERN HOTEL RESTAURANT (RIGHT BESIDE HOTEL, SEPARATE ENTRANCE) AND SEE THE BARTENDER. UPON PRESENTATION OF VALID ID YOU WILL RECEIVE YOUR CHECK-IN PACKAGE CONTAINING YOUR FOB, PARKING PASS (IF REQUESTED), AND WELCOME LETTER COMPLETE WITH SUITE ACCESS CODE AND MAP TO YOUR ROOM.

CHECK-OUT PROCEDURE –FIND THE MAILBOX LOCATED AT THE MAIN ENTRANCE TO THE HOTEL TO DROP OFF YOUR FOB AND PARKING PASS (REMEMBER KEEP THIS UNTIL YOU HAVE LEFT THE PARKING GARAGE FOR THE LAST TIME).

FOR UNRETURNED FOBS ($35) AND PARKING PASSES ($60) A FEE WILL BE CHARGED.

WHEN YOU BOOK AND STAY WITH US YOU AGREE TO THESE TERMS SO THAT WE CAN ENSURE EVERY GUEST HAS A PLEASANT & SAFE STAY!